Southwest Airlines rocks!

So, I called Hubby from the airport to ask him if he could bring me something to drink because I was so dehydrated after my flight.  Unfortunately, he'd already left home.  But a Southwest Airlines employee* overheard me and -- before I could even finish whining to my husband -- popped open a can of water and handed it to me.

Isn't that nice?!?!  I love Southwest Airlines and their people.

Especially in contrast to the airline I flew home from Bellingham, Allegiant.  They nickel and dime you for everything.  If I'd wanted a can of water from them it would have probably cost $5.**

*If anyone from Southwest Airlines corporate reads this, I didn't get his name, but it was a 20ish or 30ish male, flight attendant (?) in uniform with his personal baggage, at 10:30 pm Monday, June 23, in the elevator to baggage claim at McCarran airport.  If you can pass on a "Thanks!!!" and how much his action further impressed on me the ethos Southwest Airlines, I'd appreciate it.  Definitely my first-choice airline on the routes that Southwest flies.

**Allegiant is so egregious in this practice that it's one of the main things they're known for.  Last time Hubby and I flew to Bellingham on Allegiant, they made an announcement as we were departing the plane asking passengers to help them with their turnaround by buckling all the seatbelts on our seats as we got up.  Hubby shouted out his price to perform this service -- "FIVE DOLLARS!" -- and cracked up our whole section of the plane

Comments

[Paula Berg - Southwest Airlines]

WOW...now that's service!

Good morning, Jacqueline. Thank you so much for taking the time to compliment the efforts of one of our Employees. While it may be difficult to track down the specific Employee who was there to quench your thirst, I will do my best!

Next time you're ready to travel, we'll be here... with all the (free) ice cold water you can drink!

Paula Berg
Southwest Airlines

[Jacqueline]

Apparently Southwest Airlines has very attentive corporate reputation monitors/managers as well. :)

Thanks for stopping by, Paula. Now I don't have to track down the customer feedback form on your website. :)

[s]

BORING!

[Bill T]

Seeing as Southwest (hi Paula!) stopped by to follow up on your comment, I won't comment on the horrors of taking an opened drink from a stranger.

Nickel and diming has to stop! Good Job SW!

[David Alexander]

One of my best friends is in love with Southwest, and she's within twenty minutes of Southwest's outpost on Long Island, she'll use them for any flight possible. In contrast, I'm closer towards JFK, and while I haven't flown on Southwest, I have nothing but good things to say about JetBlue. I'd have no qualms about flying with them in the future, especially if they still continue to have alcohol, DirectTV, and XM on board.

Southwest's quick response to Jacqueline will certainly mean that I'll consider making the forty minute drive to Islip-MacArthur Airport to fly with them since I'm big on customer service...